Refund Policy

1. All Sales Are Final

By completing a purchase on PixelScale, you explicitly acknowledge and agree that all sales are final and no refunds will be issued, regardless of the reason. This includes but is not limited to:

• Change of mind after purchase.
• Failure to use the service or unused credits.
• Dissatisfaction with the quality of upscaled images.
• Technical issues on your end (device, browser, internet connection).
• Accidental purchases.
• Failure to cancel before a renewal billing date.
• Account suspension or termination due to violation of our Terms of Service.

2. Try Before You Buy

We strongly encourage all users to thoroughly test the Service before making any purchase:

• All new accounts receive 60 free credits — enough for 10 image upscales at no cost.
• You can test all features including scale factors up to 8×, DPI export, batch processing, and all supported formats.
• Only purchase a plan once you are satisfied with the Service.

If you have questions about whether the Service meets your needs, contact us before purchasing. We are happy to help you make an informed decision.

3. Subscription Renewals

Paid subscriptions are processed through Gumroad and renew automatically on your billing cycle (monthly or yearly). You are responsible for:

• Managing your own subscription and cancelling before your next renewal date if you no longer wish to be charged.
• Keeping your Gumroad account and payment method up to date.
• Monitoring your billing cycle and renewal dates.

Renewal charges are not refundable, including cases where you forgot to cancel before the renewal date.

4. How to Cancel

To prevent future charges, cancel your subscription before the next renewal date:

• Log in to your Gumroad account at gumroad.com/library
• Find your PixelScale subscription and click Cancel membership.
• Your plan remains active until the end of the current billing period.
• After the period ends, your account reverts to the Free plan (60 credits, no reset).

We do not manage subscriptions directly. All billing is handled by Gumroad.

5. Promo Codes and Invite Codes

• Promo codes and invite codes are single-use, non-transferable, and have no cash value.
• They cannot be exchanged, refunded, or transferred to another account under any circumstances.
• Lost, expired, or already-used codes will not be replaced or refunded.
• We are not responsible if a code is shared, stolen, or used by an unauthorised party before you redeem it.

6. Service Interruptions and Technical Issues

PixelScale is provided "as is". We do not guarantee uninterrupted or error-free access. The following do not qualify for a refund:

• Temporary service downtime or maintenance periods.
• Processing failures caused by unsupported file formats or corrupted image files.
• Loss of credits due to processing errors — credits are automatically refunded to your account if an upscale fails on our end.
• Server-side errors caused by third parties, hosting providers, or infrastructure issues outside our control.
• Security incidents, data breaches, or unauthorised access caused by third parties or hackers.

In the event of a confirmed server-side error that consumed your credits without producing a result, we may at our sole discretion restore the affected credits. This is not a guarantee and does not constitute a refund of any payment.

7. Chargebacks and Disputes

Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us is a violation of this policy and our Terms of Service. If a chargeback is filed:

• Your account will be immediately suspended or permanently terminated.
• All credits and plan access will be revoked without notice.
• We reserve the right to contest the chargeback and provide all relevant transaction records to Gumroad and your payment provider.
• We may pursue recovery of any losses including processing fees incurred as a result of the dispute.

If you have a billing concern, please contact us before filing any dispute. We will make every reasonable effort to resolve genuine issues.

8. Owner and Developer Liability

The owner, developer, and operator of PixelScale shall not be held liable for any financial loss, business loss, loss of data, or any other damages — direct, indirect, incidental, special, consequential, or punitive — arising from:

• Your use or inability to use the Service.
• Any interruption, suspension, or termination of the Service.
• Unauthorised access to or alteration of your account by third parties, hackers, or malicious actors.
• Any actions or negligence of third-party service providers including but not limited to Gumroad, payment processors, email providers, or hosting providers.
• Actions of employees, contractors, or agents acting outside the scope of their authority.
• Force majeure events including natural disasters, war, cyber attacks, government actions, or any event beyond reasonable control.
• Your failure to secure your account credentials or device.
• Processing of images that violate applicable laws or third-party rights.

To the maximum extent permitted by applicable law, our total cumulative liability to you for any claim arising from or relating to the Service shall not exceed the total amount you paid to us in the thirty (30) days preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless PixelScale, its owner(s), developers, employees, contractors, affiliates, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of the Service.
• Your violation of this Refund Policy or our Terms of Service.
• Any chargeback, dispute, or reversal you initiate.
• Any content or images you upload, process, or distribute using the Service.
• Any claim by a third party arising from your actions on the Service.

10. Governing Law

This Refund Policy is governed by and construed in accordance with applicable law. Any disputes arising from this policy shall be resolved through good-faith negotiation first. If unresolved, disputes shall be subject to binding arbitration rather than litigation, to the extent permitted by law.

By using PixelScale, you waive any right to participate in class-action lawsuits or class-wide arbitration against the Service, its owner, or its developers.

11. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes take effect immediately upon posting. Continued use of the Service after any change constitutes your acceptance of the updated policy. It is your responsibility to review this policy periodically.

12. Contact

If you have questions about this policy, please contact us before making any purchase:

• Email: contact@pixelscale.my.id
• Contact form: https://pixelscale.my.id/contact.php

We aim to respond within 1–2 business days.